57pk Privacy Policy – How We Protect Your Data

57pk is an online gaming and sports betting platform operating at 57pk.app, designed specifically for Pakistani players. When this policy refers to "57pk", "we", "us" or "our", it means the company operating the 57pk platform and its associated mobile applications.

57pk acts as the data controller for all personal information collected through this platform. This means we determine the purposes and means of processing your personal data and are responsible for handling it in accordance with this policy.

If you have any questions about how your data is processed, you can reach us through the contact details provided in the final section of this policy.

We collect information in two ways: directly from you when you interact with our platform, and automatically as you use the website or app.

Information you provide directly:

• Full name and date of birth (for account registration and age verification)
• Contact number and email address
• Payment details including JazzCash number, Easypaisa account, Raast ID or bank account information used for deposits and withdrawals
• Identity documents submitted for verification purposes
• Communications you send to our support team

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate location (city/region level)
• Session duration, pages visited and features used within the platform
• Game play history including bets placed, games accessed and outcomes
• Deposit and withdrawal transaction records

Every piece of data we hold has a defined purpose. We do not use your information in ways that go beyond what is described here.

• Account management: to create and maintain your 57pk account, verify your identity and process login requests
• Transaction processing: to handle PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer, and to process withdrawal requests to your registered payment method
• Platform security: to detect and prevent fraud, unauthorised account access, bonus abuse and other prohibited activities
• Responsible gaming: to monitor gaming patterns and enforce self-exclusion requests or deposit limits you have set on your account
• Customer support: to respond to your queries, complaints and account assistance requests
• Platform improvement: to understand how players use the platform so we can improve the experience — for example, understanding which games are popular or where technical issues occur
• Communications: to send you account notifications, deposit confirmations, withdrawal updates and promotional offers (where you have opted in to receive them)

We do not use your personal data for automated decision-making that produces legal or significantly life-affecting outcomes without human review.

We process your personal data on the following legal grounds:

• Contract performance: processing your registration data, transactions and account management actions is necessary to provide the service you signed up for
• Legitimate interests: fraud detection, platform security and improving the gaming experience represent legitimate interests that we balance carefully against your privacy rights
• Consent: for marketing communications beyond essential account notifications, we will only contact you where you have explicitly opted in — and you can withdraw that consent at any time through your account settings
• Legal obligation: in limited circumstances we may be required to process or retain data to comply with applicable legal requirements

57pk does not sell your personal data. We share it only in the following limited circumstances, and only with parties bound by appropriate confidentiality obligations:

• Payment processors: your payment details are shared with JazzCash, Easypaisa, Raast or your bank solely for the purpose of completing your requested deposit or withdrawal transaction
• Game providers: game-specific identifiers (not your full identity) may be passed to game software providers to load and run the games you choose to play
• Fraud prevention services: anonymised technical data may be shared with fraud detection systems to protect the platform and its players
• Legal authorities: we will disclose data to law enforcement or other authorities if required to do so by a lawful instruction, court order or other binding legal obligation

No data is transferred to advertising networks or third-party marketing platforms without your explicit consent.

The 57pk website and app use cookies and similar technologies to keep the platform functioning correctly and to understand how it is being used.

Essential cookies are required for the platform to work. These manage your login session, remember your language preference and keep your basket or betting slip intact as you navigate. You cannot opt out of essential cookies while using the platform.

Analytics cookies help us understand which pages are visited most, where players drop off during the registration process and how long sessions typically last. This data is aggregated and not linked to individual identities. You can opt out of analytics cookies through your browser settings.

We do not use third-party advertising cookies or cross-site tracking technologies that follow you around the web after you leave 57pk.

We keep your personal data only for as long as it is genuinely needed. In practice, this means:

• Active account data is retained for as long as your account remains open
• Transaction records including PKR deposit and withdrawal history are retained for a minimum of five years for financial record-keeping purposes
• Identity verification documents are retained for as long as your account is active plus a reasonable period afterwards to handle any disputes or compliance requirements
• Support communications are retained for three years to allow us to reference previous interactions when assisting you
• Marketing consent records are kept for as long as they are relevant or until you withdraw consent

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you.

57pk applies technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• TLS/HTTPS encryption for all data transmitted between your device and our platform
• Encryption of sensitive data at rest including payment information and identity documents
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role
• Regular security reviews of our platform infrastructure
• Two-factor authentication options available for all player accounts

No system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, we will notify you promptly and take immediate steps to contain and remediate the incident.

Your own account security also matters. Use a strong, unique password for 57pk and do not share it with anyone. Our support team will never ask for your password.

You have the following rights over your personal data held by 57pk. To exercise any of these, contact our support team with your account details and the specific request.

• Right to access: request a copy of the personal data we hold about you
• Right to correction: ask us to correct any inaccurate or incomplete information in your account
• Right to deletion: request that we delete your data where it is no longer needed for the purposes it was collected — subject to any legal retention obligations
• Right to restrict processing: ask us to pause the use of your data while a dispute or complaint is being resolved
• Right to withdraw consent: if we are processing your data on the basis of consent (for example, for marketing emails), you can withdraw that consent at any time
• Right to data portability: request your data in a structured, commonly used format so you can transfer it if you choose

We aim to respond to all data rights requests within 30 days. Requests are processed free of charge unless they are manifestly unfounded or excessive.

57pk is an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has registered on 57pk or provided personal data to us without your knowledge, please contact our support team immediately. We will investigate and, where confirmed, delete the account and all associated data.

Age verification is part of our standard account process. We may request identity documents at any point to confirm that a player meets the minimum age requirement.

This Privacy Policy may be updated from time to time to reflect changes in how we operate or in applicable data protection standards. When we update it, the revised version will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how we use your data, we will make a reasonable effort to notify you directly via your registered email address or through an in-app notification before the changes take effect.

Your continued use of 57pk after an updated policy has been published constitutes acceptance of the revised terms. If you do not agree with changes, please stop using the platform and contact support to discuss your options.

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your information has been handled, please reach out to the 57pk support team.

You can contact us at: [email protected]

We aim to respond to all privacy-related enquiries within two business days. For data rights requests, we will provide a substantive response within 30 days.

Please include your registered account email address and a clear description of your request or concern so we can handle it efficiently.